Keeping your data secure and available.
Our data centers are located in Nuremberg and Bamberg in Germany, fully DIN ISO/IEC 27001 certified and powered by 100% green energy.
Servers usually come with a built-in KVM solution which allows for remote management features such as power on/off, reboot, reset, and remote display access. With Macs being a consumer-first product, these features are unfortunately not natively available. Therefore, we took it upon us to develop a solution that allows you to manage your Macs remotely in the same way you would with a server.
Our custom KVM solution is entirely external to the Mac and allows you to manage your Mac as if you were sitting in front of it. With remote power on/off, reset and even a remote display and mouse and keyboard, you can manage your Macs from anywhere in the world.
We have curated a list of the most frequently asked questions regarding our data center.
We operate out of two data centers. One located in Nuremberg, Germany and one in Bamberg, Germany. This allows us to provide geographical redundancy.
Of course! Just drop us a line using our contact form and we will let you know an IP you can use to test the performance. With the central network hub in Frankfurt nearby, connection all over Europe is excellent, and even our international customers are quite satisfied with the performance.
All of our devices have pre-allocated public-facing IP addresses. One IPv4 address per device, as well as a /64 IPv6 address space. These IPs are publicly accessible, but can easily be firewalled for added security. The country associated with the IPs is Germany.
Once you change the initial password and enable full disk encryption, we cannot access the data on the Macs in any way. Of course, even if you don't, we never access our customer systems without explicit request by the customer.
Our Macs are dedicated devices, so we cannot capture full disk images. Therefore, a current backup is the responsibility of our customers. We do however offer network storage options with support for Time Machine, so you can quickly set up your own backup solution.
Unfortunately, Apple is not known for their upgradability, which is why we cannot offer any hardware upgrades directly. However, we are happy to assign an upgraded Mac to your account to allow for quick data migration. Please contact our support team for more information on the process.
Unless specified otherwise, our Macs are immediately available on-demand. After purchase, we perform an automated security-check to avoid fraud and spammers. In most cases, your device will therefore be available within minutes after your order. In some cases, an automated identity check will be required, which may take up to 5 minutes.